When you sign-up for our Services you may provide us with your company information, your name, email address and title.
When you upload files to our Services we collect information on your files, such as, file properties, metadata and distribution information. At all times you retain full ownership and control over your files and information.
When you elect to use paid Services you will provide your billing information which is collected by our payment processing vendor.
When you provide users access to the Services their profile information will be collected.
When you use our Services, we collect information, such as, IP addresses, browser type, platform, page navigation, login time, and acceptance of download agreements.
When you interact with customer support we will collect information pertaining to your support needs. We maintain a support community and you should be aware that any information you provide to the support community may be read, collected and used by others.
When we send out surveys or promotional offers, you will have the option to participate. When participating we will collect this information for research and marketing purposes.
Third Party Applications, Service Providers and Partners
We use trusted third party vendors for necessary hardware, storage, networking and related technology services in connection with providing you with and improving our Services. We partner or integrate our Services with third party application providers to provide you with increased performances as part of our Terms of Service. If you choose to integrate with a third party application provider or utilize an existing integrated option your information will be shared as necessary to deliver these Services.
The security of your information is important to us. When any of your personal information is in transit or At Rest with us we encrypt such information using secure socket layer technology (SSL). Please review our Security Policy for more detailed information. https://www.imagerelay.com/security
Image Relay self certifies and complies to both the U.S. – E.U. Safe Harbor Framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Image Relay has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Image Relay’s certification, please visit http://export.gov/safeharbor.
Image Relay has further committed to refer unresolved privacy complaints under the US/EU and US/Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Image Relay, please visit the BBB EU SAFE HARBOR web site at: BBB EU Complaints Form for more information and to file a complaint.
Image Relay may disclose personally identifiable information under special circumstances, such as to comply with subpoenas, when your actions violate the Terms of Service or to comply with laws or respond to lawful request and legal process.
Image Relay may update this Policy from time to time and we will notify you about any significant changes that may affect the use of your personal information. The Policy will be maintained at https://www.imagerelay.com/privacy for your review at any time. By continuing to use the Services you agree to be bound by the revised Policy.
You may access and update your personal information by logging into your account on Image Relay and clicking on the “Account” tab. If you have any questions on accessing or updating your personal information please contact us at email@example.com.
Image Relay will send you communications to inform you of feature upgrades, promotions, support needs, service announcements, account and billing information and other general information regarding our website and services. You may opt-out of receiving any promotional materials by simply clicking on the “Opt-out” option at the bottom of those emails.
Image Relay, One Lawson Lane, Suite 225, Burlington, VT 05401