We respect your privacy and have put in place this privacy policy (“Policy”) to make transparent and outline our procedures for securely gathering, storing, using and disclosing your information. When you use the Image Relay website www.imagerelay.com, Image Relay’s associated domains, Image Relay’s API (“API”), Image Relay applications on devices or through third parties (collectively “Services”) this Policy will apply. We will not sell or share your personal information or information, data or files that you upload and store using our Services except as outlined in this Policy. Please be aware that it is necessary for us to share information to deliver our Services and be compliant with our Terms of Use. We will use your information to respond to requests you make and from time to time we may refer to your information to better understand your needs and further research how we can improve our Services. Image Relay is subject to the investigatory and enforcement authority of the Federal Trade Commission (FTC).

Information Gathered:

When you sign-up for our Services you may provide us with your company information, your name and email address.


When you upload files to our Services we collect information on your files, such as, file properties, metadata and distribution information. At all times you retain full ownership and control over your files and information.


When you elect to use paid Services you will provide your billing information which is collected by our payment processing vendor.


When you provide users access to the Services their name and email will be collected.

Log Data

When you use our Services, we collect information, such as, IP addresses, browser type, platform, page navigation, login time, and acceptance of download agreements.

Customer Support

When you interact with customer support we will collect information pertaining to your support needs. We maintain a support community and you should be aware that any information you provide to the support community may be read, collected and used by others.

Surveys and Promotions

When we send out surveys or promotional offers, you will have the option to participate. When participating we will collect this information for research and marketing purposes.


We use cookies which are a small data file transferred to your web browser and stored on your device. It is a unique identifier used to collect information when you are using Image Relay. We only use session cookies to improve our services. Most browsers automatically accept cookies and you do have the option to set your browser preference to not allow cookies.

Use of Information:

Your information WILL NOT be sold or shared for the purpose of generating advertising revenues. Your information is used soley (a) to personalize and improve our Services, (b) to perform transactions or requests necessary to meet our Terms of Use agreement, (c) to inform you of feature upgrades, promotions, support needs, or service announcements, (d) to comply with laws or respond to lawful requests and legal process, (e) to perform transactions with trusted third party software providers that you have requested our Services integrate with whether using our API or choosing to integrate with one of our application partners, (f) if we are acquired by or merge with another company. In the event of a merger or acquisition taking place we will prominently notify you prior to any transfer of information.

Affirmative Consent

A user will be presented with our terms of use prior to using our services and have the option to agree or disagree. Agreeing to our terms of use provides affirmative consent for Image Relay to use their information as outlined in this Privacy Agreement.

Access to Information

Individuals have the right to access their personal data to review, edit, correct or delete it from our system. You may access and update your personal information by logging into your account on Image Relay and clicking on the “Account” tab. If you have any questions on accessing or updating your personal information please contact us at support@imagerelay.com.

Users can access their personal information in an Account Settings tab or by requesting an activity log report by contacting support@imagerelay.com.

At anytime a User can delete their account access. When a users account is deleted their personal information will be removed.

We never share personal information with third parties who are not acting as our agents. If this practice changes in the future we will update our privacy policy to indicate such and relate how individuals will be provided with opt-out choice prior to sharing their information.

Third Party Applications, Service Providers and Partners

We use trusted third party vendors for necessary hardware, storage, networking and related technology services in connection with providing you with and improving our Services. Third party providers will only have access to information necessary to fulfill their obligations to Image Relay and for Image Relay to be compliant with our Terms of Use. We partner or integrate our Services with third party application providers to provide you with increased performances as part of our Terms of Service. If you choose to integrate with a third party application provider or utilize an existing integrated option your information will be shared as necessary to deliver these Services. To the extent Image Relay has bound Third Party partners to adhere to the minimum requirements as set forth by the EU Privacy Shield Image Relay may be liable for the transfer of personal data to these third parties.

Choice and Opting Out

Image Relay will send you communications to inform you of feature upgrades, promotions, support needs, service announcements, account and billing information and other general information regarding our website and services. You may opt-out of receiving any promotional materials by simply clicking on the “Opt-out” option at the bottom of those emails.


The security of your information is important to us. When any of your personal information is in transit or At Rest with us we encrypt such information using secure socket layer technology (SSL). Please review our Security Policy for more detailed information. https://www.imagerelay.com/security

EU-US Privacy Shield

Image Relay complies with the EU – U.S. Privacy Shield Framework (the “Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Image Relay has certified that it adheres to the Privacy Shield principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield principles, the Privacy Shield principles shall govern. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov.

Privacy Complaints

In compliance with the EU-US Privacy Shield policy, Image Relay commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Image Relay at: support@imagerelay.com or by mail to: One Lawson Lane, Suite 230, Burlington, VT 05401.

Image Relay has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield policy to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Image Relay, please visit the BBB EU Privacy Shield web site at: www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.


Image Relay may disclose personally identifiable information under special circumstances, such as to comply with subpoenas, when your actions violate the Terms of Service or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and legal process.


Image Relay may update this Policy from time to time and we will notify you about any significant changes that may affect the use of your personal information. The Policy will be maintained at https://www.imagerelay.com/privacy for your review at any time. By continuing to use the Services you agree to be bound by the revised Policy.


Any questions regarding this Privacy Policy should be sent to support@imagerelay.com or sent by mail to: Image Relay, One Lawson Lane, Suite 230, Burlington, VT 05401

Image Relay